Terms & Conditions
1. About us
This website is operated by [Business name], a general partnership (VOF) registered in the Netherlands under Chamber of Commerce (KvK) number [number], with its registered address at [address]. UK VAT number: [number]. Email: [email].
2. These terms
These terms apply to all orders placed on this website by consumers. Nothing in these terms affects your statutory rights.
3. Products
We describe our products as accurately as possible. Images are for illustration; colours may vary slightly depending on your screen.
4. Your order
Your contract with us is formed when we email you to confirm your order. We may refuse or cancel an order if a product is unavailable or a price has been clearly misstated, in which case we will refund you in full.
5. Prices and payment
All prices are in pounds sterling (GBP) and include VAT. Delivery charges are shown before you complete your order. Payment is taken when you place your order.
6. Delivery
We aim to deliver within the times shown on our Delivery page and in any case within 30 days. If delivery is delayed, we will let you know and you may cancel for a full refund. Risk in the goods passes to you on delivery.
7. Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel within 14 days of receiving your goods. We extend this to 30 days. See Returns & Refunds.
8. Faulty goods
Your rights under the Consumer Rights Act 2015 are not affected. If goods are faulty or not as described, you are entitled to a repair, replacement or refund.
9. Liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms. We do not exclude liability where it would be unlawful to do so.
10. Complaints
Please contact us at [email]. We aim to respond within 5 working days.
11. Governing law
These terms are governed by the laws of the Netherlands. As a UK consumer, you also benefit from any mandatory protections of the law of the part of the UK where you live, and you may bring proceedings in your local courts.