Frequently asked questions
How do I power my HeatHug?
HeatHug is USB powered. Connect it to a USB power bank or USB wall plug, switch it on and choose your heat setting.
How many heat settings are there?
There are 3 temperature settings, from gently warm to properly toasty.
When will my order arrive?
Standard Tracked delivery takes 2–4 working days and is free on orders over £50. Order by Thursday 17 December for delivery before Christmas. See Delivery Information.
How can I pay?
We accept all major cards, Apple Pay, Google Pay and PayPal. Checkout is fully secure and encrypted.
Can I return it?
Yes, you have 30 days to return unused items. See Returns & Refunds.
I have another question
Send us a message and we'll reply within one working day.