30-day returns
Not completely happy? You can return any unused item within 30 days of receiving it for a full refund. This is more generous than the 14-day cancellation period you're entitled to under the Consumer Contracts Regulations, which still applies in full.
How to return an item
- Contact us with your order number and the item(s) you'd like to return.
- We'll send you our UK returns address.
- Send the item back unused and well packaged, ideally in its original packaging.
- We'll refund you within 14 days of receiving your return (or proof that you've sent it), including the original standard delivery charge, to your original payment method.
Return postage
Return postage is paid by you, unless the item is faulty, damaged or not what you ordered.
Faulty items
If an item is faulty, you're protected by the Consumer Rights Act 2015. Contact us and we'll arrange a repair, replacement or refund at no cost to you.
Exceptions
Personalised or made-to-order items can't be returned unless faulty.
Cancellation form (optional)
To: [Business name], [address], [email]
I hereby give notice that I cancel my contract for the sale of the following goods: ...
Ordered on / received on: ...
Order number: ...
Name: ...
Address: ...
Date: ...